Pets are like a member of your family and as a pet sitters we recognize the importance pets play in the lives of their owners. Here are our general policies for all of our services.
Definitions
“Emily Says Sit LLC,” “Pet Sitter,” “We” or “Us” shall refer to Emily Says Sit LLC and/or its subcontractors “Customer” or “Client” shall refer to anyone utilizing services rendered by Emily Says Sit LLC.
“Pet” shall refer to any animal owned/cared for by the client that Emily Says Sit LLC is charged with providing services for
Time to Pet profile refers to the Client’s personal profile at https://www.timetopet.com/portal/emilysayssit.
If there is any question as to interpretation of words in phrases in this agreement, words and phrases shall be construed by their everyday definitions and meanings.
Consultations: Before booking a service or a service begins, New clients must fill out a form and schedule a consultation in advance of desired booking. Consultations are free! Consultations may take 30-60 minutes to complete. It is important to meet you and your pet in their home so we can get to know them and see their usual routine. We will provide you with a full list of services and go over our policies.
Services: Emily Says Sit LLC agrees to provide pet sitting, dog walking and other applicable pet care services in a reliable, caring and trustworthy manner. In consideration of the services and as an express condition thereof, the client expressly waives and releases Emily Says Sit LLC from any and all claims against the company, its owners, employees and representatives, except those arising from negligence or willful misconduct on the part of Emily Says Sit LLC. Client agrees to notify Emily Says Sit LLC of any concerns within 24 hours of completion of services. Services are not confirmed until payment or deposit is submitted.
Service times may change or be delayed due to traffic, the weather or emergencies. We will best accommodate you and your pet as best as can. We ask for our walk and drop in services to include a time frame of the earliest and latest you require a service to start so we can best schedule services to best serve you and your pet.
House entry and Keys: Emily Says Sit LLC requires two working keys for access to your home along with two means of entry required in the event of code lock of door or garage offline due to low battery or loss of power. Client must give sitters the authority to employ a locksmith on their behalf and to promptly reimburse the sitter for all costs incurred in the event of a malfunction of the lock, keys or automatic door opener. For entry codes you may provide us with temporary or customized codes for entry to your home. Custom codes may also be created for security systems the client may use in their home.
Reservations: Reservations should be made as soon as you’ve finalized your travel plans so we may reserve the time(s) of the day you prefer. PLEASE NOTE: Reservations made during the holidays should be made no less than two weeks in advance due to availability. Bookings for drop-ins and walks that are requested 48 hours or less than scheduled service may be subject to a “last minute” booking fee.
Pets: ALL pets should be up-to-date on vaccinations and proof submitted at the time of the in-home consultation. Client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state and federal laws and regulations. If Vaccinations are out of date, services are halted until pet(s) vaccination records are updated. Emily Says Sit LLC cannot provide service for aggressive animals or those with a history of biting. This is for our safety. We require up to date vaccinations of Rabies, Bordetella, Lepto, Distemper and Canine Influenza. Puppies must have at least the first two rounds of vaccinations to be eligible for some services.
It is highly recommended that ALL pets wear identification tags while in our care. Dogs will have their collars taken off when placed in kennel to prevent injury or hanging. Emily Says Sit LLC shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client’s pet(s). Emily Says Sit LLC is not responsible for sickness, injury, escape, loss accidents or death of Client’s pet(s) unless caused through negligence or willful misconduct on the part of Emily Says Sit LLC. We are trained to administer oral medication as well as injections for cats and dogs. If your pet requires melatonin or CBD treats for anxiety or stress, owners must give consent before sitter administers.
Owners are subject to uphold the basic standards of shelter, access to food and water, air ventilation, sanitation for their animal’s care. Signs of abuse and neglect will be reported to proper authorities for parish and will result in the termination of services.
Owners must notify of illness, medical diagnosis before bookings including known bumps, missing or chipped teeth, and physical disabilities. Keep us updated on your pet’s health so we can best serve you. In the event of a pet being diagnosed with a contagious disease the sitter has the right to terminate the booking for the safety of themselves and other animals in their care so that they can avoid contamination or spread.
Emily Says Sit LLC reserves the right to refuse pet sitting care to any pet owner for any reason.
Client Property: Emily Says Sit LLC is not liable for any loss or damage in the event of a burglary or other crime that should occur while under contract.
Client agrees to properly secure the home prior to leaving the premises. We will re-secure the home to the best of its ability at the end of each visit. Emily Says Sit LLC is not responsible for any damages beyond the control of the Pet Sitter.
Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies. Client authorizes any purchase of necessary for the satisfactory performance of duties. Costs of all purchases and related service fees will be reimbursed to Pet Sitting Company with 14 days.
We are not liable for the escape of your animal in the event of the owner having a damaged or fallen fence or gate, sudden break of a collar or harness. It is owners responsibility to check and maintenance their property for the safety of their pets and the sitter.
Please notify sitter of any poisonous plants or material on your property. Please be sure to keep things hazardous to your pets health out of their reach.
Cameras: Emily Says Sit LLC reserves the right to know the placement of any cameras inside or outside of the home. Failure to comply with this policy will lead to refusal of service or immediate termination of services. No cameras allowed in the bedroom or bathroom that sitter will use for house sitting services.
Backup Sitter: In the event of a sitter’s injury, illness or emergency, services may be delayed, rescheduled or cancelled. Owners will be notified of any delay or emergency. Emily Says Sit LLC will also notify you if we are able to schedule another sitter to provide services. We recommend to always have a backup sitter or emergency contact. We want to ensure your pet is always taken care of and attended to.
Shared services: Emily Says Sit LLC does not allow job sharing. Our insurance and bonding policies only apply to Emily Says Sit LLC sitters/employees.
Emergencies: We recommend you have a credit card on file with your primary veterinarian before your booking. Emily Says Sit LLC will follow the directions of the Veterinary Release Form in the case a pet should become injured or sick. Client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons or other animal(s) caused by the Client’s pet(s) or negligent act. Client agrees to indemnify, hold harmless and defend Emily Says Sit LLC in the event of a claim by any person injured or otherwise damaged by Client’s pet(s) or negligent act. We recommend an emergency contact along with an owner’s plan in place of an emergency. We require are least two emergency contacts. We recommend to always make a plan if you have a senior pet or your pet is diagnosed with a life threatening illness in the event of their passing during your trip.
Weather: In the case of an emergency, inclement weather or a natural disaster, the Client authorizes Emily Says Sit LLC to use reasonable judgment for the care and well being of Client’s pet(s) and residence. We will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on our sole discretion.
Natural Disasters/ Acts of God: In the event of a hurricane or natural disaster – please have a plan in the event we require you to retrieve your pet from overnight boarding. Have emergency contacts and a plan in place for your booking. Any Hurricanes category 2 and above we will immediately cancel services and resume once the event has passed. If an evacuation is called, we will contact you or your emergency contact to retrieve your pet safely.
Travel fee: Travel charges based $1.00 per mile outside of working radius of 10-15 miles.
Payment: Client agrees to pay all charges accrued for services rendered. Client understands that payment is due at or prior to the time of the commencement of services unless explicably agreed upon supplementary payment terms. Deposits may be required for long stays or Holiday bookings. Past due payments may result in the halt of all services until full payment.
Cancellations: Cancellations vary per service. Dog walking services require a notice of 24 hours. Drop in services require cancellation notice 7 days in advance. Housesitting requires cancellation of 7 days in advance, 14 days for Holiday Bookings. If a cancellation is made in short notice, owners will receive a partial refund if a nonrefundable deposit was not previously included. Emily Says Sit LLC reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled with less than 24 hours’ notice prior to the scheduled service. Emily Says Sit LLC holds the right to cancel a booking for any reason. In the event a sitter cancels a service, owners will be notified and fully refunded.
Pet waste: scooping and bagging poop is included for all services. The disposal of animal waste is important to prevent the spread of parasites and disease to other animals in your area. It is preferred for clients to provide poop bags for walks. If you do not have poop bags or run out, please give us notice so that we can provide out own for your service. Full yard scoop cleaning is not included in any service.
Firearms: all firearms must be safely unloaded and stored out of reach of the sitter as well as their pets. NO EXCEPTIONS.
Emily Says Sit LLC reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion, determines that the Client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, Emily Says Sit LLC will attempt to contact to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes Emily Says Sit LLC to place the pet in a licensed kennel with all charges and fees arising to be the responsibility of the Client.
Emily Says Sit LLC reserves the right to refuse pet sitting care to any pet owner for any reason.
Leashes: No retractable leashes for large or medium dogs that pull. Please use the appropriately sized collar or harness for your dog.
Hot Days: Sitter will check concrete and asphalt for safe conditions for your pet’s feet. If the surface is too hot, we may resume walks on the grass or do a potty break with the remainder of the service’s time inside to play. Walk times may be shortened due to high humidity or heat advisories.
Black haired dogs absorb more heat to their body due to the color of their coat. Walk times will be shortened in the event of hot conditions.
Before your booking: Please leave specific instructions relating to the current visit if there are any changes in routine. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Also, please advise us if there is alarm code or key changes before you leave. Make sure we have up-to-date emergency contact info in the case we are unable to get into your home or if there are questions or issues that arise while you are away. Please leave food, medications, special treats, or cat litter disposal bags where we can easily see them.
Pets Indoors: Cats must be kept indoors at all times unless they are feral cats in your care. Not liable for injuries, attack or invasion by other animals or wildlife. Dogs must be always indoors when not being services by sitter. Dogs who have access to outdoors via dog door must sign waiver if owner requires dog door to be always open.
Mandatory minimum visits: Minimum drop in visits for dogs are 3 visits per day. Dogs require at least 3 potty breaks a day. Holding their bladder for extended periods of time past 8 hours is dangerous to their health.
Cats require a minimum visit rate of one per 24 hours. No skipped days, no exceptions.
Walks: Drop-in visits may include walks at no extra cost.
Arrival home: Owners must notify the sitter when they return home safely. If you are returning late, please give notice in case we need to provide more services for your pet until you arrive back home.
Before your booking: Please leave specific instructions relating to the current visit if there are any changes in routine. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Also, please advise us if there is alarm code or key changes before you leave. Make sure we have up-to-date emergency contact info in the case we are unable to get into your home or if there are questions or issues that arise while you are away. Please leave food, medications, special treats, or cat litter disposal bags where we can easily see them.
Home must be clean at beginning of stay for a safe and comfortable environment. Owners must check their home for hazards, damaged fence, gates etc.
Cleaning supplies must be provided in the event of any mess by owner’s pet. Owners must reimburse sitter for any supplies that need to be purchased if no supplies are provided.
Tasks while sitting in your home will include the care of your pets, retrieving mail and packages, scooping poop if required, watering plants if requested for a small fee. Sitter will clean up after themselves before departure such as cleaning used bedding and blankets, dishes, cleaning counters, floors if needed and taking out trash. House sitting does not include any additional cleaning.
Arrival home: Owners must notify the sitter when they return home safely. If you are returning late please give notice in case we need to provide more services for you pet until you arrive back home.
Fleas: Owners must check fleas before any boarding services. If fleas are found, owners may be subject to pay for flea bathing and treatment of your pets as well as others in attendance at the time of your stay.
Vaccination: We require up to date vaccinations of Rabies, Bordetella, Lepto, Distemper and Canine Influenza. Puppies must have at least the first two rounds of vaccinations to be eligible for some services.
Spay/Neuter: We require all adult dogs be spayed or neutered to board overnight. Large adult dogs must be fixed if past 2 years of age. NO INTACT FEMALES older than 2 years are permitted.
Grooming: Dogs must arrive clean and smell free of any offending odors, nails must be decent length or trimmed. Baths are available upon request for a small fee.
24 hour pick up policy: 50% of nightly service charge will be applied for dogs picked up past 5pm.
